These Terms and Conditions (“Terms”) govern your use of the Only Maldives website and the booking of our vacation packages. By accessing our website and making a reservation, you agree to adhere to these Terms. If you do not agree, please do not use our site.
In these Terms, “Only Maldives,” “we,” “us,” and “our” refer to our travel agency, while “you” and ““your” refer to the customer engaging in transactions on our site.
You agree to use our website solely for lawful purposes. You are prohibited from using our site in any way that could damage, disable, or impair the site or interfere with other users’ access.
While we will strive to accommodate special requests (e.g., dietary restrictions, room preferences), we cannot guarantee their fulfillment. All requests should be made at the time of booking.
Our liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages arising from your use of our site or the services we offer.
Your personal information will be handled in accordance with our Privacy Policy. We prioritize the security and confidentiality of your data.
All content on our website, including text, graphics, logos, and images, is the property of Only Maldives or the Resort Partner and is protected by copyright laws. You may not reproduce or distribute any content without our express written permission.
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms will be resolved in the competent courts of Singapore.
Promotional offers are subject to availability and may have specific terms and conditions.
This Privacy & Data Protection Policy outlines how Maldives Seaplane Holidays Private Limited and our associated companies (collectively referred to as “the Companies,” “us,” “we,” or “our”) collect, use, disclose, transfer, and store your personal information (“Personal Information”) in compliance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). We are committed to safeguarding your privacy.
This Policy applies to personal data in our possession or under our control, including data held by third parties engaged by us to collect, use, disclose or process personal data for our purposes.
By interacting with us, you agree and consent to the collection, use, disclosure, and retention of your personal data as described in this Policy. This Policy supplements but does not supersede any prior consent you may have provided.
Updates to this Policy will be published on our website (www.onlymaldives.com). Please refer to it regularly for updates.
This Policy forms part of our terms and conditions. In case of any inconsistency, the terms and conditions shall prevail.
Definition
“Personal Information” includes any data about you from which you can be identified. Examples include but are not limited to:
We collect Personal Information through various channels, including but not limited to:
Third-Party Information: If you provide information about others (e.g., travel companions), you are responsible for obtaining their consent.
Surveys and Contests: Participation in surveys or contests is voluntary. Information collected is used to improve our services or notify winners.
Call Monitoring: Calls may be recorded for quality control and training purposes.
Minors: Transactions by individuals under 18 require parental/guardian consent.
Use of Personal Information
We use Personal Information for purposes including but not limited to:
Personal Information may be retained post-relationship for a reasonable period for legal or business purposes.
Your credit card details are used solely for completing transactions related to your bookings.
Direct Marketing
We may send you promotional messages about travel opportunities or offers. You can opt out at any time by contacting us at Support@onlymaldives.com
Disclosure of Personal Information
Personal Information may be shared with:
Disclosure will comply with applicable laws, and third parties are required to protect your privacy.
Cookies: We use cookies to track aggregate data and improve website functionality. You can disable cookies in your browser settings.
Third-Party Links: Our website may contain links to third-party sites with their own privacy policies. We are not responsible for their content or practices.
We employ administrative, physical, and technical safeguards (e.g., encryption, antivirus protection) to protect your data. While no method is entirely secure, we continually enhance our security measures
Booking Conditions
To make a reservation, you must be at least 18 years old and possess the legal capacity to enter into binding agreements. By making a booking, you affirm that you meet these criteria.
Eligibility Criteria
You must meet all legal requirements to book a package. This includes being of legal age and having the authority to make decisions on behalf of other travelers included in your booking.
Pricing Information
All prices are quoted in USD Prices include all specified inclusions as detailed in the package description. Prices may vary based on demand, time of booking, and availability.
Confirmation and Voucher Details
Upon completing your booking, you will receive a confirmation email containing your voucher and detailed information about your itinerary, including accommodation and activities.
Changes to Your Booking
To modify your booking, you must submit a written request via email or through our customer enquiry form. Additional fees may apply based on the type of modification requested, including changes to dates, accommodation, or inclusions and depend upon the availability.
Refund Eligibility
Refunds are contingent upon adherence to our cancellation policy. Certain packages may not be eligible for refunds based on the terms agreed upon at the time of booking.
Cancellation Fees
Cancellation fees vary depending on when you notify us of the cancellation relative to your departure date. Details of these fees will be clearly outlined in your booking confirmation.
Insurance Requirements
We recommend that all travelers purchase comprehensive travel insurance covering cancellation, medical emergencies, and loss of personal belongings. You can opt in for the same while Booking the Package
Payment Terms
All bookings require full payment at the time of reservation unless stated otherwise. Payments can be made via major credit and debit cards, bank transfers, and other secure digital payment methods. You will receive confirmation of your payment upon successful processing.
Details of What Is Included in Packages
Inclusions may vary by package and typically consist of accommodations, meals, selected activities and Seaplane round trip along with trip assurance as detailed in the package description. It is your responsibility to review these details before booking.
Excluded Services or Extras
Services not explicitly mentioned in the package description, such as personal expenses and certain activities, are not included. Please review your package details for clarity.
Limitation of Liability for Third-Party Services
We are not responsible for any issues related to third-party services (e.g., Resorts, and activity providers). Any claims must be directed to the respective provider of those services.
Travel Disruptions and Force Majeure
We are not liable for delays, cancellations, or other disruptions caused by unforeseen circumstances such as natural disasters, strikes, or other events beyond our control.
Visa and Passport Requirements
You are responsible for obtaining the necessary visas and ensuring your passport is valid for the duration of your trip.
Other Necessary Travel Documents
In addition to passports and visas, ensure you have any other documents required for your travel, such as health certificates or travel authorizations.
Health Risks
It is your responsibility to inform yourself about health risks associated with travel to the Maldives. We recommend consulting health professionals for travel advice.
Immunization Requirements
Check with your healthcare provider regarding recommended vaccinations for travel to the Maldives and ensure you are up to date on routine vaccinations.
Providing Accurate Information
You are required to provide accurate and complete information at the time of booking, including names, contact details, and special requirements.
Legal Compliance While Traveling
You must comply with all local laws and regulations during your travel. We are not responsible for any legal issues arising from your failure to do so.
Responsibility for Third-Party Services
You acknowledge that we are not responsible for the performance of third-party services included in your package.
Terms Related to Third-Party Vendors
Third-party vendors may have their own terms and conditions, and you agree to abide by them when utilizing their services.
