Frequently Asked Questions

Answers to the Questions We Get Asked the Most

  • What services does your travel agency offer?

    We offer exclusive, luxury-curated resort packages across the Maldives. Our services include accommodation, gourmet dining, bespoke activities, airport and resort transfers, and TMA VIP lounge access, all tailored to your preferences. Every detail is designed to deliver a luxurious, worry-free journey from the moment you land to the moment you leave the islands.

  • How can I contact customer support?

    Our customer support team is here to assist you every step of the way. You can reach us via email, enquiry form, or WhatsApp support, all available through our website.

  • Why should I book my Maldives vacation through Only Maldives?

    Only Maldives is dedicated exclusively to crafting the finest Maldives experiences. With our exclusive resort partnerships, deep local knowledge, and personalized service, we ensure your holiday is not just a trip but a once-in-a-lifetime journey. We handle every detail so you enjoy a hassle-free booking process and exceptional value designed around your desires.

  • Are your prices inclusive of taxes and fees?

    Yes. All package prices displayed are inclusive of taxes and service charges. There are no hidden costs and the price you see is the final amount you pay.

  • Do you offer customized packages for specific needs?

    Absolutely. We specialize in tailor-made packages to suit your preferences, whether it’s a romantic getaway, family holiday, honeymoon, or private group trip. Simply contact our sales team via email or the enquiry form on our website, and we’ll design a personalized Maldives experience just for you.

  • How far in advance should I book my Maldives trip?

    We recommend booking 3 to 6 months in advance, especially during the high season (October to March), to ensure the best availability and exclusive offers.

  • Do you have a refund policy in case of cancellations?

    Yes. We offer refunds according to the terms and conditions of your booking. Cancellations made within the specified period are eligible for partial or full refunds.

  • What payment methods do you accept?

    We accept all major credit and debit cards through a secure payment gateway for a simple and seamless booking experience.

  • Can I modify my booking after it has been confirmed?

    Yes. You can request modifications via our website or customer support team. Changes are subject to availability and any applicable additional charges.

  • How do I cancel or reschedule a booking?

    You can cancel or reschedule your booking by contacting our support team via email, WhatsApp, enquiry form, or directly through your booking page. Please note that cancellation fees may apply depending on the terms of your reservation.

  • How do I know if my booking is confirmed?

    Once your booking is complete, you will receive a confirmation email with all the details. You can also log into your account on our website to check the status of your booking at any time.

  • How do I view or manage my booking after it’s completed?

    Simply log into your account on our website to view, manage, or modify your booking details with ease.

  • How can I request special arrangements (for example, honeymoon surprises or birthday celebrations)?

    You can make special requests through our support team. These arrangements are subject to availability and may incur additional costs, ensuring your experience is personalized and memorable.

  • What is included in a typical Maldives vacation package?

    Our Maldives packages typically include luxury resort accommodation, round-trip airport transfers, meal plans, and select activities or excursions. Additional options such as spa treatments, private dining, or premium upgrades can also be arranged based on your preferences.

  • What types of accommodation do you offer in the Maldives?

    We offer a wide selection of luxurious accommodations, including beachfront villas, overwater bungalows, and private pool villas. Whether you are looking for a romantic overwater escape or a spacious family-friendly villa, there is an option to suit every type of traveler.

  • Do your packages include airport shuttle and seaplane transfers?

    Yes. All our packages include airport shuttle services and round-trip seaplane transfers, ensuring a smooth and seamless journey to your resort.

  • What activities and excursions are available in the Maldives?

    A variety of activities are available, including snorkeling, diving, sunset cruises, island hopping, dolphin watching, kayaking, jet skiing, paddleboarding, private beach dinners, and cultural tours. Our team can also assist in planning customized experiences based on your interests.

  • What type of dining options are available at the resorts?

    Resorts offer a wide range of dining options, from casual buffets to à la carte fine dining. Guests can enjoy international cuisines, fresh seafood specialties, and authentic Maldivian dishes prepared by expert chefs.

  • What should I pack for my trip during different seasons?

    Pack lightweight and breathable clothing such as shorts, t-shirts, swimsuits, and sandals. During the dry season (November to April), bring sun protection essentials like a hat, sunglasses, and reef-safe sunscreen. In the wet season (May to October), include a light rain jacket and quick-dry clothing. We also recommend insect repellent, comfortable footwear, and modest attire for cultural visits.

  • What is the best time of year to visit the Maldives?

    The best time to visit is from November to April, during the dry season, when the weather is sunny, warm, and ideal for beach and water activities.

  • Are there any specific travel requirements for the Maldives?

    Tourists do not need a visa in advance. A free 30-day tourist visa is granted on arrival, provided you have a valid passport, confirmed accommodation booking, and a return flight ticket.

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